Important information regarding your booking

Here you will find important information on your booking and your stay at Gartnerkofel hotel

Our all-inclusive package includes the following services

  • full board with rich breakfast buffet, cold and warm lunch/afternoon snack buffet, cake buffet and 5-course dinner menu or themed buffets, all soft drinks
  • activity program organised by the hotel with childcare, guided hiking tours, Nassfeld +Card, evening programmes, and much more...

All services included you can find here.

More information

  • Parking: EUR 8.00 per day
  • Deposit: A deposit of 20% of the tour price must be paid at the time of booking.
  • Payment methods: You can settle your final payments in cash, by debit card (Maestro), or credit card (Visa, Mastercard).
  • Local tax: EUR 2.60 per day/person aged 17 and over will be billed additionally.
  • Pets are possible on request. We ask for your understanding that it is not allowed in all room categories. The price for your pet is € 20,00 per day without food. Please note that your pet is not allowed in all public areas (lobby, restaurant, wellness). Caused damages and extraordinary soiling will be charged additionally.

Cancellations:

Winter season 2021/2022:

  • In case of cancellation up to 4 weeks before arrival: no cancellation fees
  • In case of cancellation up to 2 weeks before arrival: we will keep the paid deposit
  • In case of a cancellation within 14 days before arrival: 80% of the price have to be paid.
  • If there is a travel warning for Carinthia or Austria or if you are unable to arrive due to a Covid-19 measure, a cancellation is also for a short-term before arrival possible.
  • A cancellation will only be accepted in written form. For legal reasons we are obliged to inform you that we reserve the right to cancel bookings due to insufficient snow up to three days prior to the scheduled arrival date. Furthermore, we would like to remind you that you have no claim on the operation of all 33 cable cars and uphill installations since some of the lifts might not run due to insufficient snow cover.

Summer season 2022:

  • In case of cancellation up to 4 weeks before arrival: no cancellation fees
  • In case of cancellation up to 14 days before arrival: we will keep the paid deposit
  • In case of a cancellation within 14 days before arrival: 80% of the price have to be paid.
  • If there is a travel warning for Carinthia or Austria or if you are unable to arrive due to a Covid-19 measure, a cancellation is also for a short-term before arrival possible.
  • A cancellation will only be accepted in written form.

Please note:

If you do not claim services included in the weekly package, then daily rates or the full price of the weekly package will apply. Weekly packages are significantly less expensive than daily rates. Please note that unclaimed services (rental skis, etc.) will not be refunded.

If Covid measures / restrictions have existed for a long time or have been known, there is no possibility of short-term, free cancellation.

Bank account:

Raiffeisenbank Hermagor
IBAN: AT90 3954 3001 0010 6070
BIC: RZKTAT2K543